Shipping policy
SHIPPING DESTINATIONS
Kiseki’s Goodies serves customers in Japan, the United States, the United Kingdom and Canada. Shipping may also be available to supported European countries and other international destinations where offered at checkout. Product availability and delivery options depend on the destination, fulfilment location and individual product.
ORDER PROCESSING
Orders are generally prepared for dispatch within 1–3 business days. Processing may vary depending on the product, fulfilment partner, order volume and public holidays. Orders placed on weekends or public holidays may begin processing on the next business day.
DELIVERY TIMES
Our standard delivery timeframes for the main destinations are:
Japan: 4–7 business days.
United States: 4–12 business days.
United Kingdom: 4–12 business days.
Canada: 4–12 business days.
These timeframes include normal order processing and transit. Delivery may vary depending on the product, fulfilment location, carrier and customs procedures. Delivery dates are not guaranteed, and delays may occur due to circumstances outside our reasonable control. Any delivery timeframe provided specifically for your order should be taken into account.
SHIPPING COSTS
Shipping charges depend on the destination, order value, products and applicable shipping arrangements. Standard shipping is available for eligible orders, with charges calculated according to the shipping options available for the order. The applicable shipping cost will be displayed at checkout before payment.
FREE SHIPPING
Free standard shipping is available on eligible orders that meet the applicable minimum order value, generally equivalent to US$100 under our standard shipping arrangements. Thresholds may vary slightly by checkout currency, exchange rates and product shipping profile. Some products may qualify for free shipping without a minimum order value. Any applicable discounts and the shipping options shown at checkout determine the final shipping charge.
FULFILMENT AND SPLIT SHIPMENTS
Kiseki’s Goodies works with independent suppliers and fulfilment partners. Products may be dispatched from domestic or international fulfilment locations. Orders containing multiple items may arrive in separate packages and at different times. Separate tracking details may be provided for individual shipments where available.
SHIPPING ADDRESS AND ORDER ACCURACY
Please ensure your delivery address, postal code and contact information are complete and accurate before placing an order. If you notice an error after ordering, contact us as soon as possible. We will try to assist, but address changes cannot be guaranteed once an order has entered fulfilment or has been dispatched.
ORDER TRACKING
Tracking information will be provided after dispatch when available. Tracking updates may take some time to appear after a package is handed to the carrier. If your tracking information is unavailable or has not updated for an unusual period, please contact our support team for assistance.
CUSTOMS, DUTIES AND IMPORT TAXES
International shipments may be subject to customs inspections, import duties, taxes or additional handling charges imposed by the destination country. Where these charges are not included or collected during checkout, they may be payable by the customer in accordance with applicable local requirements. Customs processing may also affect delivery times.
DELIVERY DELAYS
Delivery may occasionally take longer than the stated timeframe because of carrier disruptions, customs processing, public holidays, severe weather, high shipping volumes or other circumstances outside our reasonable control. If your order is significantly delayed, please contact us with your order number. We will investigate and assist with the appropriate next steps. Nothing in this policy limits your applicable consumer rights.
LOST, DAMAGED OR INCORRECT ORDERS
If your package appears lost in transit, arrives damaged or contains an incorrect item, please contact us promptly with your order number and details of the issue. Photographs of damaged products or packaging may help us investigate. We will assess the circumstances and provide an appropriate resolution, including a replacement or refund where applicable, in accordance with our Refund Policy and relevant consumer protection laws.
UNDELIVERABLE OR RETURNED SHIPMENTS
Packages may be returned to the sender because of incomplete or incorrect delivery information, unsuccessful delivery attempts, refusal of delivery or other delivery difficulties. If this occurs, please contact us so we can review the available options. Any additional reshipping charges or refund arrangements will depend on the circumstances and applicable consumer rights.
RETURNS AND REFUNDS
For information about return eligibility, our 14-day return window, refund processing and return instructions, please review our Refund Policy. Your statutory consumer rights remain unaffected.
CONTACT US
For questions about delivery, tracking, shipping charges or an existing order, please contact Kiseki’s Goodies and include your order number where applicable.
Email: info@kisekisgoodies.com
Phone: +81 80-5173-8579
Contact page: Contact Us
