Frequently Asked Questions

Kiseki’s Goodies primarily serves customers in the United States, Canada, the United Kingdom, Europe and Japan. Shipping availability may vary depending on the product, fulfilment location and destination. The shipping options available for your order will be shown during checkout.

Shipping costs depend on the product, order value and destination and will be shown at checkout before you complete your purchase. Orders meeting the equivalent of US$100 or more qualify for free standard shipping under our standard shipping setup. Certain products may include free shipping regardless of order value.

Orders are generally prepared for shipment within up to 3 business days, although processing may vary by product or fulfilment partner. Delivery time depends on the destination, carrier, fulfilment location and customs processing where applicable. Please use the delivery estimate shown at checkout, in your order confirmation or through tracking as the most relevant estimate for your order.

Eligible return requests may be made within 14 days of delivery. Items must meet the conditions described in our Refund Policy. Customers are generally responsible for return shipping costs for standard eligible returns. We currently offer returns and refunds only and do not offer direct exchanges. Please contact us before returning anything so we can provide the correct return instructions and address.

Please contact us as soon as possible with your order number and details of the problem. Photographs of the item or packaging may be helpful when reviewing the issue. We will assess the information and provide the appropriate resolution in accordance with your applicable consumer rights.

Age recommendations, materials, sizing, intended use and other product information vary by item. Please review the individual product page and any manufacturer guidance provided with the product before purchase or use. If you are unsure about a particular item, contact us and we will help with the information available to us.

Kiseki’s Goodies accepts the secure payment methods made available during checkout. Available options may vary depending on your location, currency and device. You will be able to review the available payment methods before completing your purchase.

For questions about a product, order, delivery or return, please contact us and include your order number where applicable. Email: info@kisekisgoodies.com Phone: 080 5173 8579