Refund policy

RETURNS
Kiseki’s Goodies accepts eligible return requests within 14 days of delivery. For standard returns, items should generally be unused, unworn where applicable, and in their original condition, with any relevant accessories, tags and packaging. Proof of purchase or an order number may be required. These conditions do not limit your statutory rights, including the right to inspect goods where permitted by applicable law.

HOW TO START A RETURN
To request a return, contact us at info@kisekisgoodies.com within the applicable return period. Please include your order number, the item you wish to return and the reason for your request, where relevant. We will review your request and provide return instructions and the appropriate return address. Please contact us before posting an item to avoid sending it to an incorrect location. This process does not restrict any statutory cancellation or return rights.

RETURN ADDRESS
Because Kiseki’s Goodies works with different suppliers and fulfilment partners, return destinations may vary by product. We do not use one fixed return address for every order. The correct return address will be provided when we respond to your return request. Some returns may need to be shipped internationally. Please do not send returns to our business address unless we specifically instruct you to do so. Contact us before purchasing if you need information about the likely return destination and postage arrangements.

RETURN METHOD
Returns are handled by mail or another suitable delivery service. Customers should use the return instructions and address provided by our support team. We recommend a tracked shipping service where available and retaining proof of postage until the return is resolved.

RETURN SHIPPING COSTS
For standard eligible returns, including change-of-mind returns, customers are generally responsible for arranging and paying return postage, except where applicable law or our instructions provide otherwise. Return costs depend on the package, destination and carrier, and international return postage may be higher. We do not charge a separate restocking fee. For damaged, defective, incorrect or otherwise non-conforming goods, we will provide an appropriate resolution and cover reasonable return costs where required by applicable consumer law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery and contact us as soon as reasonably possible if an item arrives damaged, defective, incomplete or incorrect. Include your order number, a description of the issue and photographs where helpful. We will investigate and provide an appropriate remedy, such as a repair, replacement, price reduction or refund, according to the circumstances and applicable consumer rights. Your rights relating to faulty or misdescribed goods are not limited to the standard 14-day return window.

NON-RETURNABLE ITEMS
Some products may be excluded from change-of-mind returns where permitted by applicable law. Examples may include personalised or custom-made products, perishable goods and certain sealed hygiene or personal-care products after their protective seals have been broken. Any applicable exception will depend on the product and relevant consumer protection laws. These exclusions do not remove statutory remedies for faulty, damaged or incorrectly described goods.

SALE AND DISCOUNTED ITEMS
Eligible sale or discounted products may be returned under the same conditions as regularly priced products unless a lawful product-specific exception applies. Purchasing an item at a discount does not remove any applicable statutory consumer rights.

EXCHANGES
We do not currently offer direct exchanges for change-of-mind requests. If you would like a different product, colour or size, you may return an eligible item under this policy and place a separate order. This does not affect any right to a replacement or another remedy for faulty or incorrect goods.

UK AND EUROPEAN UNION CANCELLATION RIGHTS
Where UK or European Union consumer cancellation rules apply, customers purchasing eligible goods online generally have the right to cancel within 14 days after receiving the goods, without giving a reason. After notifying us of cancellation, customers generally have a further 14 days to send the goods back. Customers are normally responsible for direct return postage when informed of this responsibility, unless we agree otherwise or applicable law requires us to pay. Customers may inspect goods as they would in a physical shop, subject to the rules on excessive handling. Lawful product-specific exceptions may apply.

REFUNDS
Refunds are normally issued to the original payment method. For standard eligible returns, we aim to process approved refunds within 7–10 business days after receiving and reviewing the returned goods, subject to any shorter deadline required by law. We will notify you when your refund has been processed. Your bank, card issuer or payment provider may require additional time to make the funds available.

STATUTORY CANCELLATION REFUNDS
Where UK or European Union statutory cancellation rights apply, refunds will be handled within the legally required timeframe. This generally includes the cost of the goods and the original standard delivery charge where required. Additional charges for an upgraded delivery service may be excluded. We may be permitted to wait until the returned goods are received or evidence of their return is provided before issuing a cancellation refund. Any lawful deduction for handling beyond what is necessary to inspect the goods will be applied only where permitted by applicable law.

LATE OR MISSING REFUNDS
If we have confirmed that your refund has been processed but it has not appeared in your account, please check with your bank or payment provider. If you still need assistance, contact us with your order number and we will help investigate the status.

YOUR CONSUMER RIGHTS
This policy sets out the standard return and refund arrangements offered by Kiseki’s Goodies. Nothing in this policy excludes or limits consumer rights or remedies that cannot legally be restricted under the laws applicable to your purchase.

CONTACT US
For return requests, damaged products, refunds or other order concerns, please contact Kiseki’s Goodies and include your order number where applicable.
Email: info@kisekisgoodies.com
Phone: +81 80-5173-8579
Contact page: Contact Us